Frequently Asked Questions

How do I pay?

We currently accept EFT (bank transfer). After placing your order you will see our bank details and your payment reference. Use your order number as the reference.

How long is my order held?

Your items are reserved for you for a limited time after you place your order (shown on your order confirmation). If payment has not reflected by then, the reservation expires and the items become available to other customers.

Can I upload proof of payment?

Yes, from the link in your order confirmation. This can help us match your payment faster, but your order is only processed once the funds reflect in our account.

Can I collect my order?

[TO BE COMPLETED: Collection points and process.]

Do you do alterations?

[TO BE COMPLETED: Alteration services, if offered.]